Refund & Cancellation Policy
1. Booking and Payment
Your place is confirmed on receipt of a €500 deposit. The deposit is applied to the full fee.
The remaining balance is due before arrival, and no later than 10 days before the start date. Places cannot be held for participants whose balance is outstanding after that date.
2. Force Majeure — Either Party
Where an event prevents either party from proceeding, the same terms apply in both directions.
This covers, without limitation: serious illness, injury, or hospitalization affecting the relevant party, a member of their immediate family; bereavement in the immediate family; government travel restrictions, border closures, or visa refusal; venue loss or destruction; natural disaster; and any comparable event that neither party could reasonably have foreseen or avoided.
Where such an event forces a cancellation, you choose between:
Credit — the full amount you have paid is held toward any future experience we offer, valid for 12 months from the original start date; or
Refund — all monies paid are returned to you except the €500 deposit, processed within 10 days.
Reasonable documentation must be provided (a medical note, a flight cancellation, an official refusal) by the affected party.
We are not liable for travel, accommodation, or other third-party costs incurred in connection with the experience.
3. If we cancel for reasons within our control
If we cancel or postpone for reasons that are not force majeure (insufficient enrollment, a change of plan, a scheduling decision on our side) you choose to receive either a full refund of all monies paid, including the deposit, processed within 10 days, or a credit for future experiences with no expiry limit.
4. If you cancel for reasons within your control
Payments are non-refundable but fully transferable.
The full amount you have paid is held as a credit toward any future experience we offer, valid for 12 months from the original start date.
Your credit is transferable to another person, subject to that person completing our standard screening and intake process. Credits have no cash value and cannot be redeemed for cash.
Reason: a confirmed place removes a seat from a small, deliberately limited group, and our costs are committed well in advance.
5. Screening Outcomes
If our screening or intake process determines that an experience is not clinically appropriate for you, you receive a full refund of all monies paid, regardless of when this is identified. Participant safety is not a commercial decision.
If you withhold or misstate material health information and this comes to light, Section 4 applies.
6. Leaving Early
If you leave an experience after it has begun, for any reason, no refund or credit is available. Preparation and integration support already scheduled will still be honored where possible.
7. How to Cancel
Cancellations must be made in writing to eric@primalnature.eu. The effective date is the date we receive your message. We will confirm in writing within 3 working days.